Privacy Policy

Information We Collect

Personal Identification Data

When you register for our gourmet cooking workshops or create an account on our platform, we collect information necessary to provide our educational services:

• Full name and preferred contact name
• Email address for course communications
• Phone number for urgent workshop updates
• Billing address for payment processing
• Dietary restrictions or allergies relevant to cooking workshops

Educational Interaction Data

To enhance your learning experience and track your progress through our programs, we automatically collect:

• Course enrollment records and completion status
• Assignment submissions and project uploads
• Workshop participation and attendance logs
• Quiz results and skill assessment scores
• Community forum posts and collaborative contributions

Technical Information

Our platform collects standard technical data to ensure optimal functionality and security. This includes IP addresses, browser type, device information, access times, and pages viewed during your session.

How We Use Your Information

Service Delivery and Administration

Your personal data enables us to operate our educational platform effectively. We use this information to manage course enrollments, process payments, deliver workshop materials, and provide technical support when needed.

Communication related to your courses includes enrollment confirmations, schedule updates, assignment reminders, and important announcements about program changes or platform maintenance.

Educational Enhancement

Learning data helps us personalize your experience and improve course quality. We analyze participation patterns, completion rates, and assessment results to refine curriculum design and identify areas where additional support might benefit students.

Your feedback and interaction data guide our content development, ensuring our gourmet cooking techniques remain relevant, practical, and aligned with student needs.

Legal and Security Purposes

We process certain information to comply with legal obligations, prevent fraud, protect user safety, and maintain platform security. This includes monitoring for unauthorized access, investigating policy violations, and responding to lawful requests from authorities.

Account Management	Profile creation, login authentication, preference storage
Payment Processing	Transaction completion, receipt generation, refund handling
Course Delivery	Content access, progress tracking, certificate issuance
Platform Improvement	Usage analytics, feature development, technical optimization

Data Sharing and Disclosure

Third-Party Service Providers

We work with trusted vendors who assist in operating our platform and delivering educational services. These partnerships are governed by strict confidentiality agreements that limit data use to specified purposes only.

Payment processors handle transaction data securely. Video hosting services store recorded workshop sessions. Email service providers manage course communications. Cloud infrastructure partners maintain platform stability and performance.

Legal Requirements

In certain circumstances, we may disclose information to comply with legal obligations, enforce our terms of service, or protect the rights and safety of our users and staff. This occurs only when legally required or necessary to prevent harm.

Business Transitions

Should Trentok undergo a merger, acquisition, or asset sale, your information may be transferred to the successor organization. We will provide notice before personal data becomes subject to different privacy practices.

Data Security and Retention

Protection Measures

We implement industry-standard security protocols to protect your information from unauthorized access, alteration, or destruction. Our systems employ encryption for data transmission, secure storage practices, regular security audits, and access controls limiting who can view personal information.

Despite these safeguards, no electronic transmission or storage system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

How Long We Keep Information

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. Active account information remains accessible throughout your enrollment and for a reasonable period afterward.

Active Accounts	Retained while account remains open and for 3 years after last activity
Course Records	Maintained for 7 years to support credential verification
Payment Data	Kept for 7 years to comply with accounting regulations
Marketing Consent	Stored until you withdraw consent or account closure

Data Deletion

When retention periods expire or upon valid deletion requests, we securely remove personal information from our active systems. Some data may persist in backup archives for limited periods as part of standard disaster recovery procedures.

Your Privacy Rights

Access and Control

Under New Zealand privacy law, you have specific rights regarding your personal information. You can request access to the data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated data.

You control communication preferences through your account settings. You may opt out of marketing emails while continuing to receive essential course-related communications.

Exercising Your Rights

To make a privacy request, contact our team at contact@tf-v10.com with your full name, email address associated with your account, and specific details about your request. We respond to verified requests within 20 business days as required by New Zealand law.

Cookies and Tracking

Our platform uses cookies to maintain session state, remember preferences, and analyze site usage. You can configure your browser to refuse cookies, though this may limit some platform functionality. Essential cookies required for core services cannot be disabled while using the platform.

Changes and Updates

Policy Modifications

We review and update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Significant changes will be communicated through email notification to registered users and prominent posting on our website.

Continued use of our platform after policy updates constitutes acceptance of revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

Questions about this Privacy Policy or concerns about how we handle your data should be directed to our privacy team. We take your privacy seriously and will address inquiries promptly and thoroughly.

For formal complaints or unresolved concerns, you have the right to contact the New Zealand Privacy Commissioner through their official channels.